Terms & Conditions

TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Client," or "You") and Unlock the Collective LLC ("Company," "We," "Us," or "Our"), a limited liability company organized under the laws of the Commonwealth of Virginia.

These Terms govern your access to and use of our website, our community platforms, our digital products, and our services (collectively, the "Services").

By accessing our website, purchasing our products, or clicking to accept these Terms, you agree to be bound by them. If you do not agree to these Terms, you must immediately cease use of our Services.

2. EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY

IMPORTANT: The information provided through our Services, including any operating systems, manuals, prompt libraries, and coaching content, is for educational and informational purposes only.

No Professional Advice: We are not attorneys, accountants, or financial advisors. Nothing contained in our Services constitutes legal, tax, or financial advice.

No Health or Medical Advice: While our programs address topics such as "burnout" and "overwhelm," Unlock the Collective LLC is a business consultancy, not a mental health practice. Our Services are not a substitute for professional medical or psychological advice, diagnosis, or treatment. If you are experiencing severe burnout or mental health challenges, please consult a qualified healthcare provider.

Business Decisions: You acknowledge that you are solely responsible for your business decisions, actions, and results. You agree to conduct your own due diligence before implementing any strategy or recommendation provided by us.

3. EARNINGS DISCLAIMER

Every effort has been made to accurately represent our products and their potential. However, Unlock the Collective LLC does not guarantee that you will earn any money using our techniques, strategies, or tools.

Aspirational Statements: Any examples of earnings, revenue growth, or business scalability mentioned in our marketing materials are aspirational statements of your potential. They are not guarantees.

Results Not Typical: The testimonials and examples used are exceptional results and are not intended to represent or guarantee that anyone will achieve the same or similar results.

Your Responsibility: Your success depends on your background, dedication, desire, and motivation. As with any business endeavor, there is an inherent risk of loss of capital and there is no guarantee that you will earn any money.

4. DESCRIPTION OF SERVICES

We provide various tiers of educational products and services. The specific features, deliverables, and price of the Service you select are listed on the specific sales page or checkout page at the time of purchase.

A. Digital Courses & Self-Paced Products

These are fully digital products (e.g., online courses, PDF downloads, prompt libraries) with immediate access upon purchase.

B. Live Cohorts & Workshops

These are hybrid programs involving pre-recorded assets and live scheduled calls.

Attendance: We are not responsible if you miss live calls. Recordings may be provided as a courtesy but are not guaranteed to be available indefinitely.

Schedule: We reserve the right to modify the schedule of live calls with reasonable notice.

C. Consulting & High-Touch Services

High-ticket consulting services are governed by a separate Client Service Agreement signed at the time of enrollment. In the event of a conflict between these Terms and that Agreement, the Client Service Agreement shall control.

5. PRICING AND MODIFICATIONS

Pricing: Prices for our products and services are subject to change at any time. The price charged for a product or service will be the price in effect at the time the order is placed.

Modifications: We reserve the right to modify, suspend, or discontinue any aspect of our Services (including course content, module names, or platform features) at any time.

6. REFUND POLICY

Because our products are digital and knowledge-based, our refund policy is strictly enforced to protect our intellectual property.

A. Digital Downloads & Self-Paced Courses

Strict No-Refund Policy. Due to the immediate digital nature of our self-paced courses and the proprietary nature of the downloadable assets (including template libraries and prompts), all sales for these products are final. No refunds will be granted once access details have been sent.

B. Live Workshops & Cohorts

Conditional Refund Policy. For our live workshop programs, we offer a "Show Your Work" guarantee. You may request a refund within 14 days of the start date ONLY IF you submit proof of work, including completion of assigned modules and worksheets. If you do not provide this proof, no refund will be issued.

C. Chargebacks

You agree that you will not initiate a chargeback with your credit card issuer for any valid charge under these Terms. If you initiate a chargeback without following our refund policy, we reserve the right to dispute it, ban you from our platforms, and pursue legal action for the owed amount.

7. INTELLECTUAL PROPERTY & LIMITED LICENSE

All content provided by Unlock the Collective LLC, including but not limited to our proprietary operating systems, frameworks, manuals, videos, designs, text, graphics, and logos, is the intellectual property of the Company and is protected by United States copyright and trademark laws.

A. Your License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our materials for your individual personal and internal business use only.

B. Restrictions

You strictly agree NOT to:

Resell or Share: Share your login credentials or distribute our materials to third parties.

Create Competing Works: Use our proprietary frameworks or curriculum structure to create a competing coaching program, course, or consulting offer.

Train AI: Use our content, transcripts, or materials to train an artificial intelligence model or bot for commercial resale.

8. AI TOOLS & LIABILITY

Our Services may include access to proprietary prompts or AI-assisted workflows.

No Warranty on Output: We provide the prompts, but we do not control the output generated by third-party AI tools (e.g., ChatGPT, Claude, Gemini). You acknowledge that AI can "hallucinate" or provide inaccurate data. You agree to verify all AI-generated outputs before using them in your business.

Third-Party Terms: Your use of AI tools is subject to the Terms of Service of those specific platforms. We are not responsible for your account status or bans on those platforms.

9. USER CONDUCT & MEDIA RELEASE

Our community platforms are spaces for professional growth. We have a Zero Tolerance Policy for harassment, hate speech, or unauthorized solicitation (poaching).

User Generated Content & Media Release: By posting comments, wins, testimonials, or other content ("User Content") in our community spaces (including Skool, Facebook Groups, or live Zoom calls), you grant Unlock the Collective LLC a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such User Content for marketing, promotional, and educational purposes.

You acknowledge that our live workshops and coaching calls may be recorded. By participating, you consent to being recorded and grant us the right to use your voice, image, and likeness in replays and future educational products without compensation.

10. SMS AND MOBILE MESSAGING POLICY

Users who affirmatively consent to our marketing communications may be enrolled in the Unlock the Collective LLC SMS program.

Function: You will receive notifications, alerts, and occasional marketing messages.

Cancellation: Text "STOP" to our shortcode at any time to unsubscribe.

Help: Text "HELP" for assistance or email us directly at [email protected].

Carriers: Carriers are not liable for delayed or undelivered messages.

Rates: Message and data rates may apply.

11. THIRD-PARTY LINKS AND AFFILIATES

Our Services may contain links to third-party websites. We may receive an affiliate commission if you purchase through these links. We do not control these websites and are not responsible for their content or your transactions with them.

12. PLATFORM DEPENDENCY & FORCE MAJEURE

Our Services rely on third-party platforms including, but not limited to, Skool, GoHighLevel, and OpenAI. We are not responsible for outages, data loss, or service interruptions caused by these third-party providers. In the event of a significant platform outage, we will make reasonable efforts to provide alternative access to materials, but we are not liable for refunds based solely on third-party technical failures.

13. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, Unlock the Collective LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. DISPUTE RESOLUTION (ARBITRATION & WAIVER)

Binding Arbitration: Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in the Commonwealth of Virginia, in accordance with the rules of the American Arbitration Association.

Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT.

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law principles. Use of our Services is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Unlock the Collective LLC | Email: [email protected] | Website: www.unlockthecollective.com